Shipping & Store Policies

 

CARRIERS
We use USPS and UPS for shipping.

 

ORDER TRACKING

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS mail will not have tracking numbers.

 

SHIPPING/HANDLING RATES

Before the final checkout page you will be shown what the cost of shipping/handling will be, and you will have a chance to not place your order if you decide not to.

We require a signature upon delivery for all packages/orders to ensure secure and accurate receipt of your items, unless requested otherwise.

 

DAMAGE DURING SHIPPING 

We thoroughly inspect all our shipments carefully before mailing and take proper precautions to secure the product carefully; however, we understand that during the transport process packages are subject to damage.  Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged products must be made within 72 hours of arrival. In the event the package arrives damaged, please contact us immediately, and provide information of the damage so we can view your coverage options and rectify the situation. WNC CBD heat seals all raw hemp materials. If it appears that your product is no longer heat sealed, and has been opened, WNC CBD is no longer responsible for the contents inside of the packaging. Notify us as soon as possible if it appears the packaging has been tampered with by emailing support@wnc-cbd.com

 

RETURN POLICY

WNC CBD upholds the highest standard of quality for all of our products. Every effort is made to ensure your order is manufactured and shipped in optimal condition. If you are not completely satisfied with your purchase, contact your sales representative or customer service at support@wnc-cbd.com

 

CANCELLATION POLICY

We are unable to change an order once it has been paid. If you need your order changed or canceled prior to payment, please contact your sales representative.

 

For transaction issues or questions about our products, exchanges, adjustments, or returns, email us at support@wnc-cbd.com

 

We will review your concerns with the purchased items, however, we do not issue refunds. If you think there is a mistake or an issue with the products you received, you may contact us at support@wnc-cbd.com to discuss any questions you have. During checkout, you аѕѕumе аll rеѕроnѕіbіlіtу оf thе рrоduсt and hоld WNC CBD LLC (www.wnc-cbd.com) exempt from legal rеѕроnѕіbіlіtу fоr оnе’ѕ actions. All Terms of sale, use, and conditions will be governed pursuant to the laws of North Carolina, United States of America, notwithstanding any principles of the conflicts of law.  The purchaser consents upon purchase that personal jurisdiction will be governed by the State of North Carolina if any dispute between the purchaser and the company should arise at any given time. Both parties agree that any disputes arising out of these terms of sale or return policy shall be handled in the state and or federal courts in North Carolina.